Refund & Cancellation Policy

Services and project work

Consulting, development, and implementation work is delivered against an agreed scope and milestones. Fees for work already performed or milestones already delivered are non-refundable. Any advance covering future, undelivered work may be refundable on a pro-rata basis, less costs already incurred.

SaaS subscriptions

• Subscription fees are billed in advance for the chosen billing cycle.
• You can cancel at any time; cancellation stops future renewals.
• Paid subscription periods are generally non-refundable, except where required by law or expressly stated in your agreement.

One-time licences and setup fees

One-time licence and setup fees become non-refundable once provisioning, configuration, or onboarding has started, as work and third-party costs are committed at that point.

Third-party costs

Amounts paid to third parties on your behalf (such as certificates, domains, cloud, or gateway charges) are non-refundable, as these are set by the respective providers.

How to request a cancellation or refund

To cancel a service or request a refund, email sales@codesurge.in with your details and reason. We review eligible requests promptly and process approved refunds to the original payment method.

Contact us

CodeSurge AI, Technopark, Trivandrum, Kerala, India. Email sales@codesurge.in · +91 7012759745.